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Browser Based
Listing:
  • Parature  
    Provides Web-based software for online customer service, help desk and customer relationship management.
  • AI-Reply.Com
    Offer help desk, referral tracking and customer support systems.
  • AmberCat
    Web-based and desktop software for internal and external help desks, customer service, and facilities management.
  • Angel Desk
    A web-based help desk system with email integration, including multi-language support, a plugin system, staff departments, staff permission settings and a template system.
  • Applied Innovation Management
    Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
  • AskIt Systems
    Offers an outsourced, Web-based customer service system that learns from the customer’s questions.
  • AthenaRMS
    Requ    est management system produced with HTML and PHP. Designed to be is easily scaled, and handles input from any web form and email.
  • Avensoft PT-HelpDesk
    Web-based multi-functional help desk software.
  • Bankoi HelpDesk Software
    A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
  • Big Web Desk
    Completely Web-based help desk, ticketing service, and request management software.
  • Broad Daylight, Inc.
    Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
  • Business Resources Online
    Background, and information about help desk software.
  • CDN Systems
    Web-based help desk software with Microsoft Access and MS SQL integration.
  • Cerberus Helpdesk
    Browser-based email management and trouble ticket system.
  • CRMdesk
    Automates online customer support and knowledge base creation through the Internet.
  • DapperDesk
    Offers an online, customizable help desk solution, which works on both Linux and Windows servers.
  • Delta Scripts
    Web-based PHP and MySQL support ticket system.
  • Deskant
    Describes an online help desk solution with self building faq knowledge base.
  • DeskPRO.com
    An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
  • e11 Help Desk
    Online solution offering customer relationship management through email, web forms, self help, live chat, phone, fax, and letters.
  • E-Business Application Suite
    Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
  • Eden Communications
    The Eden Help Desk is a sophisticated web based help desk management system, including help ticket tracking and reporting, and end user self-help.
  • Elation Technologies
    US based implementer of HEAT software for help desk and customer service.
  • Ezyhelpdesk
    A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
  • Fenestra AnswerDesk
    Offers web-based automated support solutions for IT management, customer care and call centres.
  • Footprints Helpdesk From Unipress
    Completely web-based issue management and helpdesk software tool for small to mid-sized businesses.
  • FootPrints Web-based Help Desk
    FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
  • Freedom Communications
    Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
  • GoToAssist
    A web based managed service that enables support centers and help desks to rapidly and seamlessly deliver virtual on-site support.
  • GroupSoft Systems
    Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
  • Help Desk Assistant
    A web-based application that allows to track support issues via a Microsoft web server.
  • Help Desk Software
    Web-based Help Desk Software for telephone and e-mail support.
  • Help Desk Suite
    Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
  • HelpCORE
    IO Software's HelpCORE is an online web-based helpdesk and servicedesk management tool.
  • HelpDesk System
    Help desk specifically for recording and monitoring requests for repairs or other works at properties.
  • HelpLine Incident Management
    A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
  • HelpSTAR Software
    Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
  • Hostedware
    Affordable web-based help desk application and database.
  • Incident Monitor
    Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
  • Indy Help Desk
    Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
  • Infra Corporation
    Help desk and change management (web-enabled) software used by government and corporations around the world.
  • Infra Corporation - Web-Based Help Desk Solutions
    Web based help desk software for automating business processes across global enterprises.
  • inTouch Web Desk
    A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
  • iQHelpDesk
    A browser based help desk and asset management set, with optional customization offered.
  • ISIS Helpdesk
    Web based job tracking and asset management software.
  • IssueTrack
    Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
  • Kayako Web Solutions
    Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
  • Kettera Software
    Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
  • KnT Solutions, Inc.
    Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
  • LansUnlimited HelpDesk
    Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
  • Liberum Help Desk
    Free, web based help desk software written in ASP. Offers email notification and reporting features.
  • LiveTeam
    LiveTeam allows Web site owners to incorporate real-time customer support services, email support, and/or a FAQ-base.
  • LiveTime Software
    Provides real-time management reporting and problem resolution.
  • Modern Thinking Inc
    Offer an application for tracking and managing both customer support issues and internal work items.
  • OmniWorks Webdesk
    An industry standard internal and external helpdesk written in ASP and customised for the Internet.
  • Orange Computers
    Offers an online help desk service from the developers servers.
  • osTicket Open Source Project
    A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
  • OTRS
    An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
  • PerlDesk
    Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
  • Phoenix Call Manager
    Software for help desks, customer service, inquiries etc. Phoenix Call Manager is a web-based package which keeps your staff and customers informed wherever they are.
  • The PHP Support Desk
    An online and customizable PHP based customer support system.
  • Proverbs
    A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
  • Revelation Help Desk
    Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
  • RightNow Technologies
    Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
  • ScorpioSoft
    Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
  • Seeker
    A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
  • Serio
    Offers helpdesk software with change management, SNMP network auditing and monitoring.
  • ServiceWare
    Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
  • Sitehelpdesk
    Helpdesk software with options for software and hardware inventory management.
  • Soffront
    Offers fully web-enabled and fully customizable helpdesk software.
  • Softrilogy Helpdesk
    Windows client software providing basic tracking, configuration and reporting functionality.
  • Spectrum Research
    Introduces the developers of the web based Spectrum HelpDesk customer support system.
  • SSF Consulting
    Offers Web+Center, a browser based internal/external help desk and contact management system.
  • Support Masters
    Advanced scalable, web-based helpdesk solution with custom queue creation and advanced communication functionality.
  • Support.com
    Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
  • SupportWizard
    Software for Web based customer support, escalation and bug tracking.
  • Support-Works
    Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
  • Taskman Pro
    Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
  • TeamShare
    Develops 100% web-based customer support software solution.
  • Tenrox Incident Management
    Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
  • Ticket Logger
    Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
  • TicketXPert.NET
    Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
  • TSC2 Help desk
    A help desk offering tracking and asset management functionality.
  • VersaSRS
    Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
  • Virtual Support Office
    Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
  • WebTTS
    Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
  • WonderDesk
    Organize and track support e-mail calls with help desk software.
  • World Desk Pro
    ] Customizable help desk based upon the Microsoft .Net Framework.
  • Yudo
    A free ASP based support and trouble ticket system, including instant download.
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