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| Support and Management
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| Listing: |
- CGS
Provider of help desk solutions and technical
consultancy support.
- CustomFAQs
Provides web based support tools for help
desks and call centers featuring customer
service faq, live chat, knowledge base and
email management.
- FMDirect
Provide integrated support solutions for
Help Desk and Customer Relationship Management
operations.
- Giva
Inc. - Business Help Desk Solutions
Giva provides a vast range of business help
desk solutions including web-based solutions
for IT, web-based customer support, knowledge-manager,
service desk, asset manager, and a sales desk.
- Help
Desk Management Toolkit
A selection of resources and documents designed
to help ensure that the help desk is managed
and implemented to the highest possible quality
- Help
Desk Outsourcing
Information, tips and guidance on managing
help desk outsourcing.
- Help
Desks and Service Level Agreements
Service level agreements are central to help
desk management. This site explains, via a
presentation, what SLAs should include and
how they can be used.
- iCommunicate.NET
Describes Miscrosoft's subscription based
access system for customer service delivery.
Includes knowledge base, case tracking and
chat facilities.
- ISPN
Helpdesk Services |
Offers outsourced help desk support services
for a variety of operations.
- The
ITIL Help Desk Framework
ITIL is an increasingly popular discipline
with which to manage the help or service desk.
ITIL Help Desk explains the role of ITIL and
provides a number of resources.
- ITIL
Service Desk
Explains how to implement a help desk (a 'service
desk') under the disciplines of ITIL.
- Master
Counsel Technologies
Offering infra help desk software solutions
including IT change management, itil, and
service management.
- Outsourcing
SLA
A help desk outsourcing SLA template and guide.
- RightAnswers
LLC
Offers a range of technical support knowledge
bases for help desk professionals.
- Service
Level Agreement World
Offers a service level agreement template,
guide, checklist and presentation designed
to support help desk implementation and CRM
generally.
- Support
Solutions Technologies
Provide consultancy, management solutions
and tools for help desks, call centres and
service operations.
- Touchpaper
Software
Supplier of CRM and ITSM solutions, in addition
to best practice advice and latest industry
news
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